We are confident that over 99% of the products we recommend and sell will meet or exceed your expectations. In the event the product is not right or not what you ordered, please contact us as soon as possible so we can work to fix the problem. Please see the following guidelines.
All returned goods must be new and unused. Any shipment returned for credit when the error is not ours will be subject to a 15% restocking charge. Material must be returned within 30 days from date of receipt, freight prepaid, to satisfy above conditions. All shipping errors must be reported within five days of receipt.
VISIBLE DAMAGE: Have deliveryman note on the Freight Bill the nature and extent of damages. Notify the transportation company's office to inspect the merchandise. File claim for damages at once.
CONCEALED DAMAGE: If damage is noticed when merchandise is unpacked, notify transportation company's office immediately and ask to have it inspected. Do not destroy or discard any packages or packing until claim is settled. Do not return damaged merchandise as transportation company will pick it up after settling claim. We are willing to assist in every possible manner in collecting claims for loss or damages; however, this willingness does not make us responsible for collection of claim or replacement of the materials.
Merchandise cannot be returned without prior authorization. Shipments not having prior approval will be refused.